Difference between revisions of "Responses"
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| − | Mission Manager can collect status Responses from individual team members for various uses, the most common being mission status for a callout. Responses are independent of a mission and can be done whenever a member chooses to update their status. There are three main ways to indicate a Response, 1) by clicking on a link sent from Mission Manager to individual members, or 2) directly on the Responses area of the Messages tab (for those members that have Responses permission, or 3) by a member sending a properly addressed email into Mission Manager indicating their Response. | + | Mission Manager can collect status Responses from individual team members for various uses, the most common being mission status for a callout. Responses are independent of a mission and can be done whenever a member chooses to update their status. The four different responses are: |
| + | 1) Attending - Team member is indicating they are responding to incident NOW, or within a reasonable period of time as defined by their team. | ||
| + | 2) Not Attending - Team member cannot respond right now or within a short delay as defined by their team. | ||
| + | 3) Maybe Attending - Team member is not certain yet as to whether they can participate of not. They may need to arrange for child care, or wait to get off work. The 'Maybe' category is useful in that most teams desire a status Response within 10-15 minutes of an initial call. Without the Maybe choice, your team member may withhold their Response until they are certain of their status which may cause their command to unnecessarily contact that member. | ||
| + | 4) Onscene. Team member can indicate that they have arrived Onscene. | ||
| + | |||
| + | There are three main ways to indicate a Response, 1) by clicking on a link sent from Mission Manager to individual members, or 2) directly on the Responses area of the Messages tab (for those members that have Responses permission, or 3) by a member sending a properly addressed email into Mission Manager indicating their Response. | ||
Responses are collected via the Responses button on the Messages tab. Members must be system administrators or have the <u>Messaging - Responses</u> login permission to have access to the Responses feature. | Responses are collected via the Responses button on the Messages tab. Members must be system administrators or have the <u>Messaging - Responses</u> login permission to have access to the Responses feature. | ||
Revision as of 21:57, 22 October 2016
Mission Manager can collect status Responses from individual team members for various uses, the most common being mission status for a callout. Responses are independent of a mission and can be done whenever a member chooses to update their status. The four different responses are: 1) Attending - Team member is indicating they are responding to incident NOW, or within a reasonable period of time as defined by their team. 2) Not Attending - Team member cannot respond right now or within a short delay as defined by their team. 3) Maybe Attending - Team member is not certain yet as to whether they can participate of not. They may need to arrange for child care, or wait to get off work. The 'Maybe' category is useful in that most teams desire a status Response within 10-15 minutes of an initial call. Without the Maybe choice, your team member may withhold their Response until they are certain of their status which may cause their command to unnecessarily contact that member. 4) Onscene. Team member can indicate that they have arrived Onscene.
There are three main ways to indicate a Response, 1) by clicking on a link sent from Mission Manager to individual members, or 2) directly on the Responses area of the Messages tab (for those members that have Responses permission, or 3) by a member sending a properly addressed email into Mission Manager indicating their Response.
Responses are collected via the Responses button on the Messages tab. Members must be system administrators or have the Messaging - Responses login permission to have access to the Responses feature.
Request Response Button Method
Mission Manager has a button on the Messages tab that will text message the recipient group with a pre-formatted link to submit their Response Status.
Website Method
Members who have access to the Responses screen can log enter their responses directly on the screen itself without the need to send a message. Filters are available on the right side of the screen to if it is necessary to view responses from only certain individuals quickly. The total current responses in each category are available at the bottom of the screen.
- Subject and Messages together can be no longer than 256 characters.
- Email prefixes can only contain the characters, 0-9, A-Z, _, or -.
- Only emails from member email or text message address will be accepted for this feature.
- Emails cannot be forwarded from the same email address used in the Return email address set in the Configuration.
- Message responses can be delayed up to 5 minutes using this method.
Email Method
The following is a sample of how you might set up these forwarding addresses in the Configuration (replace myteam below with the name of your team):
- Responding Email Prefix for Attending: yes.myteam
- Responding Email Prefix for Not Attending: no.myteam
- Responding Email Prefix for Maybe Attending: maybe.myteam
- Responding Email Prefix for On Scene: onscene.myteam
For your members to indicate they are responding or not they must create a new text or email message and send it to the following addresses (replace myteam below with the name of your team):
- yes.myteam@missionmanager.net - if attending
- no.myteam@missionmanager.net - if not attending
- maybe.myteam@missionmanager.net - if maybe attending
- onscene.myteam@missionmanager.net- if they are on scene
The following image is a sample of the Responses screen and shows how depending on what email address the message is sent to will depend on how their response is recorded. The text sent in the message will appear in the Message section of this screen:
